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Privacy Policy for BEAM

This page was last updated on 2nd February 2021.

Please read this privacy notice carefully as it sets out how Beam Vacuum & Ventilation use your personal information. We will act as data controllers who process your personal data in accordance with data protection laws in the countries in which we operate.

We take seriously the protection of your privacy and confidentiality. We understand that you are entitled to know that your personal data will not be used for any purpose unintended by you, and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

We may change this privacy notice from time to time by updating this page. We recommend that you should check this page from time to time to ensure you are happy with any changes. However, if these changes have a relevant impact on the way we process your personal data, we will inform you.

What is personal information?

"Personal information" is information relating to an identified or identifiable individual which we collect when you use this website. When using this website, it is important that you provide us with only your own personal information and ensure that the personal information you provide is accurate and up to date. Please note that you will be responsible for any inaccurate, third party or false personal information that you provide to us.

What information do we collect?

When you use this website, and subject to your consent to the use of cookies as the case may be, please bear in mind that we may record:

  • the areas of the website that you visit;
  • your language preferences;
  • the campaign/URL from where you came to the website;
  • your activity on the website, such as products viewed, resources that you download and any information you provide to us;
  • information about your computer, such as which browser you are using, your network location and the type of connection you are using (e.g. broadband, ADSL, etc.) and your IP address; and
  • technical and other information that does not personally identify you.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website. We do this by using cookies. Please read our Cookie Policy for further information.

When you, amongst other activities, set up a user account, submit an online enquiry, request information from us, register for a newsletter, or register for an event, we may ask for some or all of the following information, in addition to such additional information as you may volunteer:

  • your name;
  • company name;
  • email address;
  • postal address;
  • telephone number;
  • account password;

Once you create and log in to your user account or submit information through our website we will know who you are and you acknowledge that your activities on this website and information about you and/or your company may be recorded on our systems, which includes cloud-based systems.

Some mandatory information is required and you’ll see that indicated by a star (*), but other information is optional which may help us to respond to your enquiry appropriately. If you don’t provide mandatory information, we may refuse to accede to the request for which this information was requested.

You hereby agree with the collection of personal data as described above.

What do we do with the information we collect?

We use your data for processing your orders and administering your online accounts and to provide you with information, products or services that you request from us or which we think may interest you, where you have consented to be contacted for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting Beam Vacuum & Ventilation. Please note that if we remove your personal information from our databases, any online account which you have created will be cancelled.

The information we collect is used for the purposes listed below:

  • to comply with our legal obligations;
  • to investigate and respond to potential violations of law or of our website policies as well as to potential breaches of our or relevant third parties’ systems and networks;
  • to verify your identity and communicate with you;
  • to provide you with this website and our products and services (whether available via the website or offline);
  • to provide you with a user account;
  • to keep internal records;
  • to fulfill your requests and answer your queries or complaints;
  • for market research and to assess marketing strategies and campaigns;
  • if you already are a customer or other contact of ours, to update our information about our contact with you on our customer relationship management system;
  • to provide you our products and services;
  • to provide you with suggestions and advice on products, services and how to obtain the most from using our website;
  • to market our own products and services to you, through means such as newsletters and invitations to events.

You acknowledge and confirm your acceptance for Beam Vacuum & Ventilation to process your personal data for the purposes listed above.


We would like to provide you with information about Beam Vacuum & Ventilation’s products and services, and other information which we think you may find interesting. We may send you such information by post, email, and/or telephone if you agree we can or unless you have asked us not to do so (see below).

We do not provide your personal information to external organisations for their own direct marketing in relation to non-Beam Vacuum & Ventilation products and services.

If at any time you do not want your information used for direct marketing purposes please let us know so that we can unsubscribe you from our marketing lists. If you have received email marketing from Beam Vacuum & Ventilation and decide that you no longer wish to receive marketing emails from us, you will be able to opt out of receiving further email marketing by following an unsubscribe link in the email, or by such other means as we may communicate to you.

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Personal Data Storage

We will keep the data which we collect from you on a secure server and we will fully comply with all applicable UK and Republic of Ireland data protection legislation from time to time in place.

Who do we share this information with?

We may disclose your personal information to Approved Distributors of Beam Vacuum & Ventilation in order to provide a local service as requested by you.  

We may disclose your personal information to third parties in the event that we sell or buy our business or assets, in which case we may disclose your data to the prospective seller or buyer. If we or substantially all of our assets are acquired by a third party, data we hold about you will be one of the transferred assets.

We may disclose your data to third party payment service providers from time to time engaged by us or any group of companies from time to time in order to process any payment transactions made over this website.

In some circumstances, we may have to disclose your personal information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request, or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

Information provided on the understanding that it will be shared with a third party.

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people, ie on a blog post, or by a testimonial.

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at

Retention of your information

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court.

BEAM VentSMART Mobile Application

When you register to use our BEAM VentSMART mobile application, customer information will be held on a server provided by Titon Hardware Limited, who will be the Data Controller. Please note that wherever possible information has been encrypted and only non-sensitive and information required for the operation of the App and server are in viewable formats. All traffic between the App and the server is encrypted.

Data Stored in Encrypted Notes
User name Database No Used to search database and therefore cannot be encrypted. The app does not allow an email address to be set as user name.
Password Database Yes No enforcement on password complexity.
Email Address Database Yes The email address is encrypted.
Registration Date/Time Database No When the user’s account was registered, regardless of whether they have completed the account activation.
User Status Database No Shows as 1 or 0 depending on whether user has completed the account registration or not.
Validation Code Database Yes This is a user specific code which is emailed at first sign up to activate the account. It becomes redundant information once the user activates (and their “User Status” changes to 1).
Phone System Database No The OS of the device that the account was last signed in with – “Android” / “IOS”.
App Version Database No The version of the app that the user last signed in with.
Language Database No The language that the user’s device is set to. This is used to select the language of the emails which are sent to that user.
App Package Database No This is a unique identifier of the app which the account is using.
User Driver Database No A database table called user driver contains a link between user accounts and the units that they have connected to that account. This is stored as JSON and contains:
  • Description of each unit. This is user customisable so that they can give it a more user friendly name.
  • Unit ID: This is the MAC address of the wireless module.
  • Password: This is the password to connect with the module. This is encrypted and cannot be read.
Server › Module Communication Log file No Whenever the server communicates with a module (which is always instigated by the module itself), the module’s IP address is recorded in standard log files along with a timestamp. No data sent to or from the module is recorded.
App › Server Communication Log file No When an instance of the app connects to the server, it records the following (with the date and time of the communication):
  • The IP address that the app connects from.
  • The user account which is connecting.
  • The app version that the user is connecting with.
  • Web page connected to on the server. This slows which page in the app the user is using, but not which settings they are sending.


Your rights, how to get copies of or amend the information we have collected and how to make a complaint

You may request details of the personal information that we hold about you under data protection laws.

You may oppose the processing of your personal data when there are legitimate grounds to do so, provided that there is no legal obligation for us to carry out this processing, and provided that this right of opposition has not been excluded by an express clause in the document authorising this processing. For the avoidance of doubt, processing for marketing purposes may always be opposed.

If you think any information held by Beam Vacuum & Ventilation about you is incorrect, incomplete or is being processed improperly, please contact us as soon as possible and we will delete, block, correct, update or cease to process any information subject to the terms provided for by the law.

If you wish to make a complaint about an alleged breach of the law, we ask that you send us your complaint in writing. We will respond to complaints and implement any remedies subject to the terms provided for by the law.


Beam Vacuum & Ventilation is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures where relevant to safeguard and secure the information we collect.

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

Regarding online payments, payment is never taken by us or transferred to us either through our website or otherwise. Our employees do not have access to it. At the point of payment, you are transferred to a secure page on the website of WorldPay / SagePay/ PayPal or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

If at any point you suspect or become aware of a security incident (e.g. your password for accessing your registered account on this website is stolen or you receive suspicious communication from someone holding themselves out to be a Beam employee or from a dupe website claiming to be affiliated with Beam), please forward the communication to us or report the incident by email to or in writing to Beam Vacuum & Ventilation, Opus Business Park, 35 Aughrim Road, Magherafelt, BT45 6BB as soon as possible.

Linking to other websites

Our website or marketing email messages sometimes include links to other third party websites which are not within our control. Once you have left our website/marketing email message, we cannot be held responsible for the content of these third party websites or the protection and privacy of any information which you provide to those websites. You should exercise caution and look at the privacy notice / policy applicable to the website in question.


By using, or continuing to use, this website and / or providing your personal Information after having reviewed this website, you will have consented to the terms and conditions presented to you in this privacy notice, so that the data controller may continue to process said information unless and until you oppose to one or more of the purposes indicated above or revoke your consent therefor or altogether according to the terms and conditions herein.

Cookie Policy & Usage

Read more about our Cookie Policy & usage here

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.